Communication exerts a major influence on patient safety as well as their satisfaction of a service and the quality of the staff-patient relationship. Failing to provide adequate communication support can have serious implications, leading to misdiagnosis, ineffective interventions and, in extreme circumstances, preventable deaths.
To improve access to our services, NHS Stockport Clinical Commissioning Group has established interpretation and translation services for patients whose first language is not English and those who need additional communication support.
Foreign language and British Sign Language interpretation is available free for charge for all medical appointments. Interpretation should be arranged when you book your healthcare appointment.
To view our Interpretation & Translation Policy click on the following link – ITS Policy
A full report of interpretation over 2011/12 can be accessed on the following link – Interpretation and Translation 2012-13
The NHS has translated a number of documents, including Consent Forms and health information leaflets, into a range of languages. To find health information in your language click here.
NHS Stockport Clinical Commissioning Group has developed 16 health information videos in Sign Language:
We have also developed 16 health information leaflets in an Easy Read format:
- Getting Help In An Emergency
- Going to the Doctors
- Going to the Dentist
- Going to the Pharmacy
- Going to the Opticians
- Hearing Tests
- Health Screening Information
- Bowel Screening
- Breast Screening
- Cervical Screening
- AAA Screening
- Flu Vaccines
- Health Action Plans
You can also use the templates below to create your own:
- Health Action Plan to track your health improvements
- Health Passport and to take to hospital or doctor appointments
