NHS Stockport Clinical Commissioning Group and its local NHS healthcare providers have the following responsibilities to you:
- Stockport Patients should be seen, diagnosed and given the treatment and care that they need without delay.Stockportpatients should be seen as a minimum standard within current government targets/standards.
- Patients requiring secondary care should be offered a choice of provider. Patients should be encouraged and supported to be able to compare information on aspects of quality of care that matter to them in their choice, for example waiting times, clinical outcomes, infection rates, re-admission rates, travel distance and recommendations from clinical staff and previous patients. For more information you can visit the Choose & Book website or NHS Choices website: Choose & Book Website NHS Choices Website
- Transport will be provided for patients who fulfil the North West Ambulance Service eligibility criteria.
- Providers of care should comply with their contractual obligations regarding equity of access.
- If a patient does not attend an appointment it is acceptable for the provider (eg. hospital) to return that patient to the care of their GP. The GP should be informed by letter that this is the case. GPs should make providers aware of any issues the patient may have (for example communication difficulties) that might prevent the patient from keeping their appointments.
- If a patient cancels an appointment with reasonable notice the provider will arrange an alternative appointment at least once, within a reasonable timeframe in terms of clinical appropriateness, national access targets and patient experience.
- Should a patient require a period of ‘active monitoring’, in effect stopping the referral to treatment (18week) clock, the patient and GP will be informed that this is the case. For full details see Active Monitoring – Local Agreement (3March08) v0.4.
- Patients should be encouraged and supported to give anonymous feedback on the care they have received from providers, by way of feedback mechanisms (which should include standard monitoring forms) and complaints processes. To send us your feedback please click here.
- Patients and members of the public should be encouraged and supported to be involved and consulted in the development of future services to ensure that access to services is maintained. To find out more about how you can get involved click here.
In order to get the best out of the NHS there are some commitments that we ask you to fulfil. To view these committments please click here.
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