Introduction
The 2014/2015 GMS Contract includes the requirement for GP practices to offer and promote to patients: online appointment booking, repeat prescriptions and access to summary information within their patient record, (as a minimum) by March 2015. Greater Manchester aims to deliver consistent digital and online services to all of its population. Stockport and Tameside practices have been amongst the national pioneers of digital services for patients.
Patient Online will enhance the quality of care you provide by offering online services; increasing choice and convenience for your patients.
Where to start?
Stockport CCG have collated some resources from NHS England, System Suppliers and early adopter sites, to help General Practices implement Patient Online. The content has been split into 6 subfolders, to be reviewed in the following order:
Case Studies –Benefits–Implications–What needs to change–How do I do it?–How do I make it?
Case Studies – Shares some real-life experiences of Patient Online access; from a Patient, GP and Practice Manager perspective.
- GP Online Records Access
- PATIENT Booking Appts & Ordering Repeat Prescriptions
- PATIENT Online Record Access
- PM Booking GP & Nurse Appts Online
- PM Online Record Access
Benefits – Discusses benefits and challenges facing Practices when providing access to GP Medical Records online.
- Benefits and Challenges
- Health Insights Presentation
- Health Insights Presentation2
- Patient Perspective Presentation
- POL Presentation
Implications – Includes an IG Risk Register, Coercion and Proxy Access guidelines.
- EIA – Patient Online
- PIA – Patient Online
- QIA – Patient Online
- IG Risk Register
- Patient Online Coercion guidance
- Patient Online Proxy Access guide for gp
What needs to change? – This includes a presentation from Dr Amir Hannan, GP at Tameside & Glossop CCG and Patient Online Clinical Champion. Dr Hannan speaks of “empowering patients” to take more of an active role in their care and providing some food for thought on how this can best be achieved.
- Guidelines for personal information
- PF Thesis Recommendations
- RoadMap
- Tameside – Empowering Patients
How do I do it? – Contains NHS England and Supplier-specific User Guides. There are example forms taken from local Practices that have been offering Patient Online Access and some Patient and Practice FAQs. There is also a document with links to a number of informative YouTube videos on the topic. It’s important to note that documents such as the Pre-Screening Questionnaire are not mandatory and may not be suitable for every Practice.
Forms
- Example Patient Consent Form
- Example Proxy Consent Form
- Getting Ready Checklist
- Identity Verification Getting Ready Checklist
- Identity Verification Practice Protocol
- Marple Cottage Consent Form
- Patient Feedback Questionnaire
- Patient Registration Form
- Practice Feedback Questionnaire
- Pre-Screening Questionnaire Sample 1
- Pre-Screening Questionnaire Sample 2
Supplier Docs-EMIS
- Activating EMIS Patient Access
- EMIS Medical Record Viewer
- EMIS Patient Access Introduction
- EMIS Practice Guide V1.0
- EMIS Web Apply Remove Confidentiality
- EMIS Web Confidentiality Policy Manager
- EMIS Web Patient Access Medical Record Viewer
- EMIS Web Patient Access
- EMIS Web Patient Access Patient Access EMIS Web
Supplier Docs – Microtest
- Microtest Patient Guide
- Microtest practice guide
- Microtest questions and answers WR
Supplier Docs – SystemOne
- Configuring SystmOnline
- Maureen Test 2014screenshot
- Register patient for SystmOnline
- Setting Up SystmOnline – Enabling Bulk Access
- SystmOnline Presentation
- TPP Practice Guide
Supplier Docs – Vision
- Online Services Release – Patient Summary
- Preparing for VOS
- Vision Online Appointments Patient User Guide
- VOS – Practice Configuration User Guide
- VOS Online Repeats User Guide
- VOS Registration User Guide
- VOS Repeats Patient User Guide
- VOS_Patient Summary_071114
Other
- Instructions for allowing Medical Record Access
- Flowchart For Online Record Registration
- GHCCG Access To Records Presentation
- Letter to patients not allowing access to recordsnew1
- Medical Records Access Child Consent Forms
- NHS England Support & Resources Guide
- Online Access to Patient Records – Guide for Admin Staff
- Online Access to Patient Records – Guide for GPs
- Online appt guidance
- Records Access Checklist
- Records access guide
- Patient FAQS
- Patient Online Access Guidance
- Patient Online Getting started records access
- Patient Online Identify verification guide
- Practice FAQS
- Prescriptions mgmt guide
- Useful Youtube Links
How Do I Market It? – Provides system-specific and generic marketing collateral, such as posters, leaflets and slides for your Practice TV screens.
EMIS
- Free Mobile App Slides
- Patient A4 Info Leaflet
- Patient Access Appt Poster
- Patient Access Poster
- Prescriptions Patient Access Poster
- View Medical Record Poster
Vision
- Book Appts Repeat Scripts Poster
- Online Appointments Only Poster
- Online Repeat Scripts Poster
- Patient Summary Coming Soon Poster
- Vision online logo
Others
- Book GP Appts Anytime Poster
- Keeping Records Safe Leaflet
- medical records access poster
- Patient information leaflet
- Patient Online 1920×1080 screens
- Patient Online A5 Leaflet
- Patient Online Appt Cards
- Patient Online NHS England Presentation
- Patient Online NM&E Comms Plan
- Patient Online Records access patient info leaflet
- Renew Prescription on Move Poster
- View Health Records Anywhere Poster
- Viewing My Electronic Health Record Guide
This should not be considered an exhaustive list, but should provide a sound basis for any Practice implementing Patient Online Access. In addition to the pack, we can offer ‘hands-on’ operational support and training with our team of Digital Champions, should this be required. Please contact Dale Collins on 07856161675 or via email () in the first instance, should you have any queries, or if you wish to hear more about the services we offer.
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