In April 2013 the NHS was changed in line with the new NHS Act. Primary Care Trusts and Strategic Health Authorities were abolished and their work was delegated to other organisations, including some new NHS bodies. As a result, the PALS service no longer exists, as complaints for each area are dealt with by the relevant organisation.
Please see the table below for details on who to contact for the different areas of your NHS services:
| Any complaints regarding the commissioning and funding decisions of NHS Stockport Clinical Commissioning Group (CCG) should be directed to: |
Customer Services
NHS Stockport Clinical Commissioning Group
Regent House
Heaton Lane
Stockport
Phone: Email: Website: stockportccg.org
|
| For complaints about GP Practices, Dentists, Opticians, Pharmacies, Veterans’ health; Prisoners’ health, Immunisation; Screening programmes; 0-5 child health contact: |
NHS England
NHS Commissioning Board
Redditch
Phone: (Monday to Friday 8am to 6pm, excluding English Bank Holidays). Email: Please write ‘For the attention of the Complaints Manager’ in the subject line. Website: www.england.nhs.uk
|
| For Complaints about Stepping Hill NHS Foundation Trust and Community Health Services, for example Podiatry, District Nurses, Health Visitors etc. please contact: |
Stockport NHS Foundation Trust
Stepping Hill Hospital
Poplar Street
Hazel Grove
SK2 7JE
Phone: Email: Website: www.stockport.nhs.uk/
|
| For Complaints about secondary care Mental Health services: |
Pennine Care NHS Trust
Pennine Care NHS Foundation Trust
Trust Headquarters
225 Old Street
Ashton-under-Lyne
Lancashire
OL6 7SR
Phone: Email: Website: www.penninecare.nhs.uk
|
| For Complaints about Social Care or Public Health services, contact: |
Stockport Metropolitan Borough Council
Quality Team
4th Floor, Stopford House
Piccadilly
Stockport
SK1 3XE
Phone: Email: Website: www.stockport.gov.uk/
|
| For general health and social care enquiries, please contact: |
FLAG (for local advice and guidance)
Graylaw House
Chestergate
Stockport
SK1 1LZ
Phone: Email: Website: www.stockportflag.org.uk
|
| Alternatively, you could speak to Healthwatch Stockport – a local health and social care watchdog service who can support you in taking an issue forward: |
Healthwatch Stockport
Graylaw House
Chestergate
Stockport
SK1 1LZ
Phone: Email: Website: www.healthwatchstockport.co.uk
|
