This service provides support regarding the commissioning and funding decisions of NHS Stockport Clinical Commissioning Group (CCG).
Any complaints regarding commissioning and funding can be put to:
Customer Services NHS Stockport CCG Regent House Heaton Lane StockportTel:
Email:
A regular report of complaints received by the CCG and what we have done to improve as a result goes to our Governing Body meeting and is published on this website. To view the Governing Body meeting agendas (with embedded reports) please click here.
Please use the following link to read the May report – Complaints report May
Please note:
We do not deal with complaints against GPs, Dentists, Opticians or Pharmacies. All Primary Care-related complaints are dealt with initially by NHS England through their contact centre.
Telephone: (Monday to Friday 8am to 6pm, excluding English Bank Holidays). Your complaint will be noted and passed to the Complaints Manager.
Post:
NHS Commissioning Board RedditchElectronically using the commissioning board’s email address address . Please write ‘For the attention of the Complaints Manager’ in the subject line.
If you wish to make a complaint about your local health services please click here.
Compliments
We always appreciate compliments and ensure these are passed to the staff/department involved. You can let us know if you are pleased with any aspect of our service by contacting Customer Services.
Formal Complaints
Health and Social Care now share the same regulations on handling complaints (The Local Authority Social Services and National Health Service Complaints (England) 2009).
The people who look after your health will do whatever they can to make sure you are treated properly and promptly. But sometimes things do go wrong. Our aim is to give you a quick, but thorough response which answers your concerns properly, and where possible, by those who know the most about your care. Any information which is given to us will be treated in confidence and will not affect the healthcare that you receive.
If you are unable to complain yourself, a relative or close friend can complain for you with your consent.
It is important that you make your complaint as soon as possible after the cause of the complaint. The NHS will only investigate complaints that are made within 12 months of the cause of the complaint.
However, the time limit can be waived if there are good reasons why you could not have complained sooner.
What happens when I have complained?
When you make a formal complaint, the Customer Services office will agree with you how your complaint will be investigated and a reasonable date by which you should have a response. If for any reason there is going to be a delay in the investigation, we will keep you informed and agree a new date by which you can expect to receive a full response.
Care will be taken at all times throughout the NHS Complaints Procedure to ensure that only information which is relevant to the complaint is given to those people who need to know.
What if Local Resolution is unsuccessful?
If local resolution is unsuccessful and you are still dissatisfied after the NHS complaints procedure has been completed you can ask the Health Service Ombudsman to consider your case (contact details below). It must be emphasised that the Health Service Ombudsman will only look at a case if all Local Resolution options have been exhausted.
What can’t be dealt with under the NHS complaints system?
There are some things which cannot be dealt with under the NHS complaints system.
These include:
- Complaints about private treatment
- Events requiring investigation by a professional disciplinary body
The Department of Health’s website also has information on the NHS complaints procedure – www.dh.gov.uk
The information in this leaflet is available on request in LARGE PRINT and on audio tape. Please contact the Complaints Manager at NHS Stockport Clinical Commissioning Group on .
A free interpreting service is available if you need help with this information. Please telephone Stockport English Language Service on: .
Useful Contacts
Customer Services NHS Stockport CCG Heaton Lane, StockportTel:
NHS Complaints Advocacy Stockport Dove House 65 Union Street, Stockport, SK1 3NPTel: Fax: Free Phone: Email:
http://www.nhscomplaintsadvocacystockport.org.uk/contact.html The Ombudsman
The Health Service Ombudsman for England
Millbank Tower, Millbank
Tel:
www.ombudsman.org.uk.
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